From Clunky to Cutting-Edge
xxxx
Diego is a restaurant manager.
He has just finished a busy Friday night, and now he has to figure out how to split the tips among his staff. That $20 tip on table 7 needs to be divided between the server, the bartender who crafted those fancy cocktails, and the busser who kept the tables clean. Now multiply that by dozens of employees and hundreds of transactions every shift. Suddenly, that simple tip is a massive headache for Diego.
Diego logs in to the restaurant’s tip distribution software.
Evention's Tips+Gratuities software is supposed to automate tip calculations for him, but its outdated UI and poor UX frustrate Diego like no other.
Overwhelming descriptions do nothing to help Diego resolve upload issues…
…and data is tucked away under several dropdowns, often hiding the info that’s most important for him to complete his job.
And then there’s this page…which Diego has no idea how to decipher.
What should take 5 minutes has now taken Diego 5 hours.
Meanwhile, Evention is feeling its own pains…
They’re realizing the dated design and code structure of its software is hindering scaling! They want to grow their revenue, but changes are needed in order to stay competitive in the market.
The Implementation team has to individually set up clients using a network of complicated tabs.
This makes large corporate rollouts extremely time-consuming and unfeasible long-term.
And so, both parties are experiencing challenges because of the current interface and user experience.
But wait…
